Refund policy

Our products have a 14-day right of return in accordance with the Finnish Consumer Protection Act. The right of return applies to unused products in good condition, with the original product information attached. Products manufactured according to the customer's wishes (e.g. mittens with personalized letters or numbers) cannot be exchanged or returned. 

If the product has been used or is otherwise not in its original condition, we have the right to refuse the customer's right to cancel the sale and charge a reduction in value up to the full price of the product plus return costs, based on the buyer's duty of care. 

Once the refund is accepted, the refund will be paid to the original method of payment in accordance with the Finnish consumer protection law. The processing time for product returns is 10 to 15 working days.

If the customer has ordered a product from a campaign where the discount is obtained after a certain amount of money has been spent or is accompanied by other discounts per item or per spent amount, the discount will be canceled if some of the products are returned. In this case, the refund amount received by the customer will be calculated according to the conditions of the campaign. 

Returns from Finland

Fill in the return form that came with your order and pack the products you wish to return. Please take care with the packaging. You can reuse the packaging and protective papers in which the products were sent to you. 

Returns from Finland are always made via Posti, regardless of the original delivery method of the package. Attach the return label that came with your order to the parcel, with our address and our return code 630038. Please cover the old address information with the sticker. You can send the parcel from any post office. The postage has been paid and there are no additional postal expenses for you.

Please return and exchange items picked up or purchased from our showroom, pop-up stands or trade fairs at our office at Vattuniemenkatu 15 A, 00200 Helsinki if possible. Please feel free to contact us if you have any questions about returns.

Returns from outside Finland

To return products from abroad, please contact us at kauppa@moiko.fi. Please include your order number and the products you wish to return. We will check the shipping method of your order and provide you with return instructions accordingly. When returning products from abroad (inside the EU), we will deduct 6€ from the refund amount of your order. The customer is responsible for any shipping or customs fees for returns and exchanges from outside the EU.

Exchange 

If you wish to exchange the product you’ve purchased, please return it according to the instructions above and place a new order in our online shop. You can also come to our showroom to exchange your product.