Delivery and delivery charges
Any delivery charges for the order are dependent on the size of the order and the delivery method chosen. Delivery charges are automatically added to the total amount of your order and will be visible in your cart before check out. For a single purchase of more than €150, delivery is free of charge. The estimated delivery times indicated are working days.
We do our best so that your order will be ready to go no later than the working day following the date of your order. We do not dispatch parcels on weekends or public holidays. Orders are processed on weekdays between 8 a.m. and 4 p.m. During promotions, when order volumes are high, orders may take 1-2 days longer to process. Please take these things into consideration when placing your order.
For deliveries outside the EU, any taxes or customs duties are not included in delivery charges and are the responsibility of the customer.
For all uncollected parcels, we charge a handling fee of 10 euros for domestic deliveries and 15 euros for international deliveries. If you want your order to be reshipped, the handling fee and the price of the new delivery will be charged. Otherwise, the order will be reimbursed and the handling charges will be deducted from the refund.
Ordering Products as Gifts
You can order a product as a gift by adding the recipient as the delivery address. Please let us know in the comment field that the product is a gift, so we know not to include an order confirmation or other price information with the order. If you wish, you can also buy a stylish gift box from us (you can find them here) and write a greeting in the comment field, which we will then write on the package's ribbon. If the recipient wishes to exchange or return the product, please contact us by email.